Shipping Policy

Domestic (CANADA) Shipping Policy

Order Processing Time

All orders are processed within 2-3 business days from order date (with the exception if a statutory holiday or a special holiday is being observed in a given week and/or during peak season of the year) wherein orders can be processed within 5-10 days.  Order processing department is closed on weekends and government holidays. Note also that if we experience higher than usual volume of orders, this may contribute to further delays in processing orders. The customer automatically receives shipment confirmation once the order is processed with the Shipping Carrier's tracking number and order fulfillment status.

Delivery times vary, approximate and are based on information provided by the Shipping Carriers and the destination of the shipment (ie. rural route, P.O. box) Shipping Carriers might delay shipping for reasons which are beyond our control.

Shipping is FREE on orders of $54.99+ (Canada only).

Low  Stock / Items on Back Order

In the event that one of your items is out of stock or on back order, we will not delay the processing and shipping on the rest of the items in your order. Your order will be shipped immediately. Backordered items will be shipped as soon as it’s back in the inventory, with no extra shipping cost.

For the item(s) on back order, please see the process below:

  • If the item is determined to be back to our inventory within 5-7 days from the order date, the order will then be fully fulfilled and shipped with the inclusion of the backordered item without further delay.
  • If, at the time of processing your order, an item turns out to be “unavailable” with no definite timing when it will be back to our inventory, our Customer Service will immediately make a telephone call to the customer to offer a “substitute” as recommended by our Nutritionist.  If the customer agrees to the substitute, processing of the order will immediately proceed.  If not, a credit will then be applied to the customer’s account available for future orders or a straight refund.
  • However, if the item(s) that is on back order will not be back in the inventory for sometime (i.e. the manufacturer/supplier confirms availability in 1 or 2 months from order date), our Customer Service will immediately give the customer a telephone call and may avail the following options:
  • If customer is willing to wait, such item will automatically be shipped once back to inventory;
  • If customer is not willing to wait but agrees to a substitute as detailed on Item (2), processing of the order will immediately proceed;
  • If not willing to wait, not agreeing to the substitute, then a credit will then be applied to the customer’s account available for future orders or a straight refund.

Order Cancellation

Orders that are NOT shipped yet (ex: with no shipping confirmation emailed yet) can be cancelled by calling our Customer Service at 1-905-278-8788 between 9am-5pm. Monday to Friday, without penalty.  Once an email notification advising the customer that the order has shipped, we will no longer be able to cancel the order.  (See Item No. 2 under Returns and Unclaimed Parcels).

Returns and Unclaimed Parcels

If item(s) in an order needs to be returned, please see the process below:

  • Item(s) to return is due to our oversight (ex: wrong item shipped, damaged), the customer may send us an email of the mistake along with photos of the wrong/damaged item(s) within (2) days from delivery date and we will be happy to act on it as follows –
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with receipt/order number/Invoice.
  • Ship to customer the correct item at no extra cost along with the return label for the customer to return back the wrong item (damaged item(s) excluded).  Item(s) must be unopened and on its original packaging.
  • If the customer does not need the item (s) any longer, the customer is responsible for shipping back the item (s) to Village Vitamin Port Credit location. We will exchange or issue an online credit which can be used on future orders on receipt of the unopened, returned item (s) with the exception of professional brands which are final sale.
  • Item(s) to return is due to reasons other than what’s stated on No. (1) above, the customer has (15) days from the date of delivery to return the same, with shipping cost on customer .Additionally, 15% re-stocking fee would be applied before Credit is issued .This applies to Items returned via Courier or Drop off at the Store location.  Credit will then be issued to customer’s account to be used up on future orders upon receipt of the returned item(s).
  • However, there will be cases wherein Shipping Courier, for reasons of security and/or if the address provided by the customer is on a rural route, usually Shipping Courier  will not safe drop the parcel and in this case, the latter will bring back the parcel to the nearest depot/postal outlet leaving a sticky note for customer’s pick up.  They give 15 days for the customer to claim the parcel.  After 15 days, Shipping Courier will automatically return to us the “unclaimed”  Once received, our Customer Service will try to contact the customer and the following will apply –
  • We can re-ship the parcel back to the customer only if the return and re-sending shipping costs are collected and pre-paid by the customer.
  • We will issue a credit (only) to the customer’s account to be used up on future orders less return shipping cost + 15% re-stocking fee.  



  • Cosmetic Items
  • Beauty and Personal Care Items

       (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)

  • Essential Oils
  • Any Liquid Items
  • BOGO Items
  • Food Items
  • Protein and Snack Bars
  • “Professional” Brand Lines

        (Metagenics, Genestra, Thorne, Douglas Labs, NFH, MediHerb, Biotics Research, Pure Encapsulations, UNDA, Dr. Reckeweg)

  • All Probiotics


US Shipping Policy

To our valued US customers, please note:

  1. We are a reputable company that has been operating since 1950. All orders ship from our main store location in Mississauga, Ontario.
  2. All charges are in Canadian dollars.
  3. All US orders are shipped via Canada Post. Shipping charges will be determined according to weight and destination at the time of check out.
  4. If there are any additional tariffs, custom clearance fees, and related charges, they are the responsibility of the customer. Village Vitamin Store has no control over these charges and cannot predict what they may be.
  5. US orders cannot be insured and are shipped at the risk of the recipient.
  6. Village Vitamin Store can only be responsible for the shipment while it is still in Canada. After it crosses the border, it is the responsibility of the customer to track it. Customers will receive an email confirmation with the tracking number once the order has been shipped. From past experience, delivery times range from 1 to 2 weeks.
  7. Correspondence with US customers will be done via email only.
  8. All US orders are final - no returns or refunds will be issued.
  9. We will make every effort to safely and promptly fulfill your order.
All orders to the US are FINAL SALE.

International Shipping Policy

Only in the USA as of now. We cannot ship anywhere else internationally.